RETURNS & EXCHANGES

If you are not 100% satisfied with your purchase, you can return it to us within 30 days. Please note that items returned within 30 days can be refunded to the original payment source (minus shipping costs).

Returns are only accepted for items purchased directly from the FITKINGSELF website. Returned items must be received in new, unused, and resellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Any product returned without its original packaging will be deemed non-returnable, as the product is not resellable. This includes jewelry not returned with all of their original packaging.

A $12.99 return shipping & processing fee applies to most returns.
This fee is non-refundable unless the item arrived damaged or defective.

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.

If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.

 

Additional Returns Information

  • Any customized or engraved items are not eligible for return. Since they are custom-made products, all sales are final.
  • Returns must be unused and in the condition you received them.
  • Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
  • If you are processing a full item return, any free promotional items will need to be sent back with the other product(s). Otherwise you will only receive the refund minus the cost of the promotional items at full price.
  • We require that you retain a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with delivery, we will take responsibility and honor the Return/Exchange.

 

How To Make A Return/Exchange

Please email us at support@fitkingself.com with the following details:

  • Order number

  • Name

  • Reason for return

  • Photos (if the item arrived damaged or defective)

Once we receive your returned item we aim to process it straight away although this may take up to 7 days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

Wrong, Damaged OR Defective

If your item arrived damaged or has a defect in materials or craftsmanship, please contact support@fitkingself.com right away so we may replace it for you. 

Items that require repair may take up to four weeks to process, but are usually much quicker. 

Thanks for choosing FITKINGSELF!