Frequently Asked Questions

Contact support@fitkingself.com to check the status of your order or for any outstanding questions. Please include your order confirmation number so that we may better assist you.

We currently accept the following secure payment methods:

• PayPal
• Credit & Debit Cards
  • Visa
  • MasterCard
  • American Express
  • Discover

You will be prompted to enter any gift card or promotion code during checkout. It will be applied immediately to your order.

All orders are shipped from our trusted fulfillment partners in China. Every piece is carefully checked and packaged before dispatch.

Yes — we offer worldwide shipping to most countries.

Estimated delivery times:

• United States: 5–14 business days
• Canada, UK, Australia: 6–15 business days
• Europe: 7–18 business days
• Rest of World: 10–20 business days

Shipping times may vary depending on customs and local carrier delays.

Orders are processed within 1–2 business days.

Shipping rates are calculated at checkout based on your delivery location.

You will receive a tracking number by email once your order ships. If you didn't receive it, check your spam folder or contact us at support@fitkingself.com.

Tracking may take 2–5 days to update, especially during international transit. If it hasn’t updated for 7+ days, email us and we’ll check it for you.

Please check with neighbors, your mailbox, or your local carrier first. If still missing, contact support@fitkingself.com.

Customs fees may apply depending on your country and are the customer's responsibility. Most customers do not experience additional charges.

If you're not 100% satisfied, you may return your order within 30 days. Refunds go back to the original payment method (shipping costs excluded).

No. Custom-made items are final sale.

A $12.99 return shipping & processing fee applies to most returns. This fee is non-refundable unless the item arrived damaged or defective.

Email us at support@fitkingself.com with the item you want instead. Once we receive your return, we will confirm availability and ship the replacement.

Please email support@fitkingself.com within 7 days with:

• Your order number
• Photos of the issue

We will replace it at no cost.

Email support@fitkingself.com with:

• Order number
• Name
• Reason for return
• Photos (if damaged or defective)

Yes — if returning a full order, any free promotional items must be included. Otherwise, the value of the free item will be deducted from the refund.

Yes. All FITKINGSELF jewelry includes a Lifetime Warranty covering manufacturing defects and craftsmanship issues.

• Broken clasps or chains
• Loose or detached components
• Manufacturing or structural defects
• Abnormal fading (non–user damage)

• Normal wear and tear
• Scratches caused by daily use
• Damage from water, chemicals, or improper storage
• Lost items
• Unauthorized alterations or repairs

Yes. You may return your jewelry within 30 days if you are not fully satisfied, as long as it is unused and in original packaging.

Email support@fitkingself.com with:

• Order number
• Description of the issue
• Photos or videos of the problem

Repairs caused by manufacturing defects are free. If the issue is not covered, we will email you before proceeding with any repair costs.

Most repairs take 7–14 days. More complex repairs may take up to 4 weeks.

Stainless steel is highly durable, waterproof, and resistant to tarnish.

Care tips:

• Safe for daily wear and sweat
• Avoid prolonged exposure to strong chemicals (perfume, alcohol, detergent)
• Wipe gently with a soft cloth after wearing
• Store separately to avoid scratches

Yes — stainless steel is shower-safe, but avoiding hot springs or chlorine water will keep the shine longer.

Sterling silver naturally oxidizes over time, but proper care keeps it bright.

• Wipe with a silver-polishing cloth regularly
• Store in an airtight pouch when not in use
• Avoid wearing during hot springs, sauna, or swimming
• Minimize contact with cosmetics and perfume

Use a silver polishing cloth or silver cleaning solution to restore shine.

Natural stones are durable but not resistant to strong impacts or chemicals.

Care tips:

• Avoid dropping or hitting against hard surfaces
• Keep away from acids, perfume, alcohol, and strong chemicals
• Wipe with a soft dry cloth
• Avoid prolonged sunlight or high heat
• Remove before intense sports

Short exposure to water is okay, but frequent soaking may weaken the elastic cord or affect stone texture.

Red string is durable but still a textile material.

• Avoid constant friction on rough surfaces
• Keep away from sharp objects
• Avoid long-term soaking in water
• Do not wear during sauna or high heat
• Clean gently with water + soft cloth, then air-dry naturally

High-quality red strings resist fading, but prolonged UV exposure may slightly dull the color over months.

• Take off before sleeping, swimming, or intense exercise
• Avoid contact with chemicals
• Wipe gently after wearing
• Store separately in a soft pouch

We use 316L stainless steel (surgical grade).

• Highly resistant to rust and corrosion
• Does not fade or discolor
• Hypoallergenic
• Safe for daily wear

No — 316L stainless steel does not fade, rust, or tarnish under normal conditions.

We use 925 sterling silver (92.5% pure silver).

• Natural oxidation may occur
• Easily polished back to shine

Yes — tarnishing is natural but reversible with polishing.

Yes — all stones are genuine natural stones, 

hand-selected for color, quality, and texture.

Characteristics:

• Natural patterns, textures, and minor variations are normal
• Each stone bead has its own unique look
• Different batches may differ slightly due to natural origin

Some pieces feature premium PVD gold plating.

Why PVD is better:

• Much more durable than traditional plating
• Highly scratch-resistant
• Water & sweat resistant
• Long-lasting color

PVD gold plating can last years with proper care. Avoid harsh friction and seawater for best longevity.

Our red string bracelets use high-durability woven nylon cord or waxed cord.

Features:

·Strong and long-lasting

·Vibrant color that resists fading

·Comfortable for everyday wear

·Symbolic cultural meaning (good luck, protection, blessings)

The exact material varies by product and is listed on each product page.

Yes — most of our materials are skin-friendly:

• 316L stainless steel → hypoallergenic
• 925 sterling silver → suitable for sensitive skin
• PVD plating → gentle on skin
• Natural stones → skin-safe
• Red string & leather → generally safe

If you have extreme sensitivities, stainless steel and silver are your best options.

Yes. Many natural stones carry traditional symbolic meanings, such as:

• Black Onyx – protection & strength
• Lapis Lazuli – clarity & communication
• Tiger Eye – confidence & courage
• Howlite – calmness & balance

Specific meanings are listed on each product page.

Water-resistant:

• 316L stainless steel
• PVD gold plating

Not recommended for water exposure:

• Sterling silver (oxidizes faster with water)

•  

  Natural stones (can affect the string or cord)

•  

  Red string (long-term soaking can weaken fibers)

•  

  Leather (may warp or lose shape)