Frequently Asked Questions

Email our support team with your order number. We will help you check its current status.

The payment options currently available for your location will be shown securely at checkout.

Contact us as soon as possible. We cannot guarantee changes after an order enters processing or has been dispatched.

Checkout is currently available for the United States, Canada, United Kingdom, Australia, Japan, Malaysia, Singapore, South Korea, and the United Arab Emirates. We do not currently claim worldwide delivery.

Please allow up to 5 business days before dispatch, excluding pre-orders and unusually high-volume periods. Delivery estimates begin after dispatch.

Free shipping is available for every destination we currently support. Paid faster services are available for selected destinations and will be shown at checkout.

Estimated delivery after dispatch ranges from 2–15 business days depending on the destination and service selected. See our Shipping & Delivery page for the exact estimates.

We will email your tracking information after dispatch. Tracking can take several days to begin updating during international transit.

Check your mailbox, safe places, household members, neighbors, and the local carrier first. If it is still missing, contact us and we will help investigate.

Your destination may charge duties, VAT, taxes, or carrier fees. These charges are set by local authorities or carriers and are normally the recipient's responsibility unless checkout states otherwise.

Eligible items may be returned within 30 days of delivery. They must be unused, unaltered, and returned with their original packaging. See our Returns & Exchanges page for full terms.

Customized and engraved products are final sale unless they arrive wrong, damaged, or defective.

For a change-of-mind return, the customer pays the actual return postage. FITKINGSELF covers reasonable return or replacement costs when we verify that an item arrived wrong, damaged, or defective.

Email support@fitkingself.com with your order number, name, request, and photos if there is a product issue. Wait for return instructions before sending anything.

Yes. Eligible jewelry purchased directly from FITKINGSELF is protected by our Limited Lifetime Warranty for the lifetime of the original purchaser while they own the piece.

Verified defects in materials or workmanship, such as a clasp, connection, or structural component failing under normal use.

Normal wear, scratches, finish or color changes, oxidation, stretched cord or elastic from use, accidental damage, misuse, chemical or water damage, loss, theft, resizing preferences, and third-party repairs or alterations.

Email your order number, purchase email, description, and clear photos or video to support@fitkingself.com. Claims are reviewed before approval. Read the full warranty terms.

Materials vary by design and may include stainless steel, natural stone, cord, leather, and selected metal finishes. Check the individual product description for the materials stated for that piece.

Remove jewelry before swimming, showering, sleeping, or intense exercise. Avoid perfumes, cleaning products, salt water, chlorine, heat, and prolonged moisture. Wipe it gently after wear and store pieces separately in a dry place.

Yes. Natural stone can vary in color, pattern, and texture. These variations make each piece distinct and are not usually manufacturing defects.