Refund Policy

We're committed to delivering products and services that meet and exceed your expectations. To ensure a seamless and transparent shopping experience, we have established this refund policy to outline the terms and conditions for refunds. Please take a moment to familiarize yourself with our policy below.

Return

We want you to fall in love with your items from FITKINGSELF and we continually strive to deliver the highest quality products possible.

If for some reason, you are not satisfied with an item you may return the item within 14 days of receiving your order and we are happy to issue a refund or exchange.

Items must be returned within 14 days of arrival.
Items must be in the original condition they arrived in.
Items must have all original tags attach

Return steps

  1. Email our team at support@fitkingself. com with your order number, the item(s) you would like to return and your reasoning for returning an item (defective item, size issue, unwanted or unopened item).
  2. Package the item in its original packaging.
  3. Send the item back to the address we provide via email.
  4. Once our team receives your returned parcel we will begin processing your refund.
  5. Your refund may take up to 10 working days from the date of receiving your returned parcel.

To be eligible for a refund and return, your item must be unused and in the same condition that you received it in and must be in its original packaging. The return cost is non-refundable. All returns must be sent back to either our UK address or our China logistic partner's address with prior authorization. All refunds are subject to a 5% processing& handling fee for each item being refunded. This will be deducted from your refunded amount. If you choose to exchange the returned item for another item, you will not be charged this 5% fee.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email our team at support@fitkingself. com with the following information:

  1. Please notify us via email of any items that have arrived damaged within 10 business days of receiving the goods.
  2. Please include your order number, and the product name, and attach photos of the damaged items within the email.
  3. Do not return any damaged item until we have informed you to do so.
  4. FITKINGSELF will be responsible for return shipping costs if the defective claim is confirmed to be valid and if the defective items are returned via the advised postage service. No compensation for shipping costs will be provided when using other shipping methods.

Please check all goods upon arrival even if the item is a gift for someone special. We do not accept any inquiries about damaged items once 10 business days have passed from the date of arrival.

If you suspect that the parcel was damaged in transit please get in touch with us within 2 business days of the parcel's arrival.

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.